Troubleshooting

Having issues with Snowflame? Find solutions to common problems and learn how to get help when you need it.

App Creation Issues

AI Not Understanding Requests

Problem: The AI doesn’t seem to understand what you want to build.

Solutions:

• Be more specific - Instead of “make an app,” try “create a to-do list app where users can add tasks, mark them complete, and delete finished tasks”
• Use simple language - Avoid technical jargon or overly complex descriptions
• Break it down - Describe one feature at a time rather than everything at once
• Give examples - “Like Instagram but for recipes” helps the AI understand your vision

App Generation Takes Too Long

Problem: The AI seems stuck or is taking a very long time to create your app.

Solutions:

• Check your internet connection - Slow connections can cause delays
• Simplify your request - Complex apps take longer to generate
• Try again - Sometimes restarting the generation process helps
• Contact support - If it’s been more than 5 minutes, something might be wrong

Generated App Doesn’t Match Description

Problem: The AI created something different from what you asked for.

Solutions:

• Refine your description - Add more details about what you want
• Make incremental changes - Ask for specific modifications: “Add a search bar” or “Change the color scheme”
• Start over - Sometimes it’s easier to begin with a clearer description
• Use templates - Start with a similar template and customize it

Live Preview Problems

Preview Not Loading

Problem: The preview window shows a blank screen or loading indicator.

Solutions:

• Refresh the preview - Pull down on the preview screen
• Check internet connection - Preview requires an active connection
• Restart the app - Close and reopen Snowflame
• Clear app cache - In device settings, clear Snowflame’s cache
• Update the app - Make sure you have the latest version

Preview Features Not Working

Problem: Buttons don’t respond or features don’t work in preview.

Solutions:

• Wait for generation to complete - Make sure the AI has finished updating
• Test different features - Some might work while others don’t
• Describe the issue - Tell the AI: “The save button isn’t working”
• Try on different screens - Navigate to other parts of your app
• Restart preview - Pull down to refresh

Preview Looks Different on Device

Problem: The preview looks different from the final app.

Solutions:

• Check device compatibility - Some features work differently on different devices
• Test on target devices - Preview on the devices your users will use
• Adjust for screen sizes - Ask the AI to optimize for specific screen sizes
• Consider device limitations - Older devices might not support all features

Editing and Modification Issues

Changes Not Appearing

Problem: You asked for changes but don’t see them in the preview.

Solutions:

• Wait for processing - Changes can take 30-60 seconds to appear
• Refresh the preview - Pull down to reload
• Check your request - Make sure it was clear and specific
• Try rephrasing - Use different words to describe the same change
• Check AI credits - You might be out of credits for the month

AI Misunderstands Edit Requests

Problem: The AI makes the wrong changes or doesn’t understand what you want.

Solutions:

• Be more specific - “Make the button bigger” instead of “improve the button”
• Reference elements clearly - “The red delete button in the top right”
• Use simple language - Avoid technical terms or complex descriptions
• Make one change at a time - Don’t ask for multiple changes in one request
• Undo and try again - Say “undo that change” and try a different approach

Can’t Undo Changes

Problem: You want to revert a change but can’t figure out how.

Solutions:

• Ask to undo - Say “undo the last change” or “revert the button color”
• Be specific about what to undo - “Remove the search bar I just added”
• Describe the previous state - “Make the button blue like it was before”
• Start over - For major issues, create a new version of your app

Publishing Problems

Web Publishing Fails

Problem: Can’t publish your app to the web.

Solutions:

• Check internet connection - Publishing requires a stable connection
• Verify app completeness - Make sure your app has all required elements
• Try again later - Server issues might be temporary
• Check account status - Ensure your account is in good standing
• Contact support - If the problem persists

App Store Submission Rejected

Problem: Your app was rejected from Google Play or Apple App Store.

Solutions:

• Read the rejection notice carefully - It explains what needs to be fixed
• Fix the specific issues mentioned in the rejection
• Check app store guidelines - Ensure compliance with platform policies
• Test thoroughly - Make sure all features work properly
• Resubmit - Once fixes are made, submit again
• Get help - Contact Snowflame support for guidance

Custom Domain Not Working

Problem: Your custom domain isn’t connecting to your app.

Solutions:

• Check DNS settings - Ensure your domain points to Snowflame servers
• Wait for propagation - DNS changes can take 24-48 hours
• Verify domain ownership - Make sure you control the domain
• Check spelling - Ensure the domain is entered correctly
• Contact support - For help with domain configuration

Account and Billing Issues

Can’t Log In

Problem: Unable to access your Snowflame account.

Solutions:

• Check credentials - Verify email and password are correct
• Reset password - Use the “Forgot Password” link
• Check email - Look for verification or reset emails
• Try different login method - Use Google/Apple login if available
• Clear app data - Reset the app and log in again
• Contact support - If you’re still locked out

Billing Problems

Problem: Issues with subscription, payments, or billing.

Solutions:

• Check payment method - Ensure your card/account is valid
• Verify billing information - Make sure details are current
• Check for failed payments - Look for declined transaction emails
• Update payment method - Add a new card or payment source
• Contact billing support - For specific billing questions

Missing Features After Upgrade

Problem: Paid features aren’t available after upgrading.

Solutions:

• Wait a few minutes - Feature activation can take time
• Restart the app - Close and reopen Snowflame
• Check subscription status - Verify the upgrade processed
• Log out and back in - Refresh your account status
• Contact support - If features are still missing

Performance Issues

App Running Slowly

Problem: Snowflame is slow or unresponsive.

Solutions:

• Close other apps - Free up device memory
• Restart Snowflame - Close and reopen the app
• Check internet speed - Slow connections affect performance
• Update the app - Install the latest version
• Restart your device - Clear memory and refresh system
• Check device storage - Ensure you have enough free space

High Battery Usage

Problem: Snowflame is draining your battery quickly.

Solutions:

• Close when not in use - Don’t leave the app running in background
• Reduce screen brightness - Lower display settings
• Disable location services - If not needed for your app
• Update the app - Newer versions often have better battery optimization
• Check background refresh - Disable if not necessary

Getting Additional Help

Before Contacting Support

1. Try the solutions above - Many issues have quick fixes
2. Check for app updates - Make sure you’re using the latest version
3. Restart your device - This fixes many temporary issues
4. Note error messages - Write down exact error text
5. Document the problem - When did it start? What were you doing?

How to Contact Support

• In-app help - Use the help button in Snowflame
• Email support - support@snowflame.ai
• Community forums - Get help from other users
• Knowledge base - Search our help articles
• Video tutorials - Watch step-by-step guides

What to Include in Support Requests

• Describe the problem clearly and specifically
• Steps to reproduce - What actions lead to the issue?
• Device information - Phone model, operating system version
• App version - Check in settings for version number
• Screenshots - Visual examples help us understand the issue
• Error messages - Include exact text of any errors

Response Times

• Free plan - Community support, response varies
• Pro plan - Email support, 24-48 hour response
• Max plan - Priority support, 12-24 hour response
• Critical issues - Faster response for app-breaking problems

Preventing Common Issues

Best Practices

• Keep the app updated - Install updates when available
• Maintain good internet - Use WiFi when possible for better performance
• Be specific with requests - Clear descriptions get better results
• Test regularly - Check your app frequently during development
• Save your work - Apps are automatically saved, but check regularly
• Monitor your credits - Keep track of AI credit usage

Regular Maintenance

• Clear cache occasionally - Helps with performance
• Update payment methods - Before they expire
• Review published apps - Check that they’re still working properly
• Backup important data - Export data you can’t afford to lose
• Stay informed - Follow Snowflame updates and announcements

Most issues have simple solutions. When in doubt, try the basic troubleshooting steps first, then reach out for help if needed.

Next: Check the FAQ for answers to frequently asked questions.